Terms of service
Return & Refund Policy
We want you to be happy with your purchase. If you're not satisfied with a product, please let us know and we'll make it right — subject to the terms below.
How Returns Work
- Request a return. Contact us at spoilspmore@gmail.com to let us know which item you'd like to return and why within 7 days of delivery.
- The item must be unused, in its original packaging, and in a condition that allows it to be resold.
- Pickup on your next delivery. Rather than requiring a separate return shipment, we'll collect the item(s) you wish to return at the time of your next delivery. Please have the product ready for collection at that time.
- Refund issued as a store voucher. Once the returned item is collected, we'll issue you an online voucher equal to the value of the returned product. This voucher can be applied toward your next purchase with us.
Important Terms
- No cash or original-payment-method refunds. All approved returns are refunded as store credit (voucher) only — not as a refund to your original payment method.
- No standalone returns or exchanges. Items cannot be picked up outside of a delivery. If you do not have an upcoming delivery scheduled, please contact us to arrange one, or the return cannot be processed.
- No refund without pickup. If the item is not made available for collection at your next delivery, no refund, return, or exchange will be issued.
- Final sale otherwise. Outside of this process, all sales are final — we do not offer cash refunds, exchanges, or returns through any other method.